Summary of Dispatcher Position
Perform skilled emergency work that involves receiving emergency 911 and non-emergency requests for police assistance, determining the nature/urgency of calls, initiating police and other emergency personnel action, and maintaining close contact with field units to monitor response and needed support requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Receive and respond to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone and radio systems, and computer-aided dispatch (CAD) systems
Process and evaluate information received, prioritize calls, and dispatch required units and/or agencies
Monitor and coordinate police unit activity and assignments via police radio frequencies
Maintain the status and locations of public safety personnel
Utilize technology such as computers, radio systems, telephones, fax machines, and other communication equipment
Create and maintain automated or manual logs of public safety communications activity
Access and enter sensitive data in local/state/national databases as necessary for investigative purposes
Enter and maintain files for person or property pending apprehension/recovery
Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties
Keep informed of departmental regulations, policies, and procedures
May assist in providing on-the-job training for Police Dispatchers and submit progress reports and evaluations on trainees
Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Knowledge of public service activity and methods of local government
Knowledge of computer technology and equipment
Knowledge of law enforcement terminology and procedures
Excellent communication skills
Knowledge of the geography for the City of Poplar Bluff and surrounding areas
Skill in multi-tasking-coordinating simultaneous mental, manual, and visual activities
Skill in observing situations analytically and objectively and relaying details accurately
Ability to think clearly and quickly in emergencies
QUALIFICATIONS, EXPERIENCE, AND/OR TRAINING REQUIRED:
High school graduate or GED
Minimum typing of 30 WPM
Must be 18 years of age, and
Valid Missouri driver’s license
Apply at City Hall, 501 Vine Street, Poplar Bluff, MO 63901 or www.PoplarBluff-MO.gov. The deadline to receive applications is open at the moment. The beginning pay rate for this union position is $17.52 per hour.
The City of Poplar Bluff is an Equal Employment Opportunity / Affirmative Action employer.